GDPR & Privacy Policy

TopMarks Tuition aims to ensure that all personal data collected about staff, pupils, parents, governors, visitors and other individuals is collected, stored and processed in accordance with the General Data Protection Regulation (EU) 2016/679 GDPR and the Data Protection Act 2018 (DPA 2018).

This policy applies to all personal data, regardless of whether it is in paper or electronic format.

At TopMarks Tuition, we respect the privacy of our users. This GDPR and Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (TopMarks-tuition.com) including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, TopMarks-tuition.com). We, TopMarks Tuition Cambridge Ltd., are the ‘data controller’ for the purposes of data protection law. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

The personal data we hold

Personal data that we may collect, use and store about parents and students may include, but is not restricted to:

Parent / Guardian’s name, email address and contact number
Student’s name and date of birth
Student’s school of attendance
Information about the student’s tuition needs
Student’s assessment report

Why/ how we use this data

We use this data to:

Provide tailored tuition
Communicate with parent / guardian

How we store this data

We store this data in both digital and paper-based formats.

Data sharing

We do not share information about parents or students with any third party without their consent.

Security

The security of your personal information is important to us.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received, for example encryption is used for certain information (such as credit card numbers) using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security.

Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the services.

Your rights

Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:

Object to the use of personal data if it would cause, or is causing damage or distress
Prevent it being used to send direct marketing
Object to decisions being taken by automated means rather than by a person
In certain circumstances, have inaccurate personal data corrected, deleted or destroyed
Claim compensation for damages caused by a breach of the data protection regulations

To exercise any of these rights, please email us at: admin@topmarks-tuition.com

Complaints

We take any complaints about our collection and use of personal information very seriously. If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact Mrs Tai Aina, via email tai.aina@topmarks-tuition.com.

Job Applicants

The personal data we hold

We process data relating to those applying to work for our organisation. Personal data that we may collect, use, store and share (when appropriate) about you includes, but is not restricted to:

Contact details
Copies of right to work documentation
References
Evidence of qualifications
Employment records, including work history, job titles, training records and professional memberships

We may also collect, store and use information about you that falls into “special categories” of more sensitive personal data. This includes information about (where applicable):

Race, ethnicity, religious beliefs, sexual orientation and political opinions
Disability and access requirements

Why we use this data

The purpose of processing this data is to aid the recruitment process by:

Enabling us to establish relevant experience and qualifications
Facilitating safe recruitment, as part of our safeguarding obligations towards pupils
Enabling equalities monitoring
Ensuring that appropriate access arrangements can be provided for candidates that require them

How we store this data

Personal data we collect as part of the job application process is stored in line with our data protection policy.

Cookies

We use cookies on many of our websites. A cookie is a small piece of text stored on your computer, phone or whatever you use to browse the web. Cookies have many uses, but fundamentally they are used to store information about you on your computer. We encourage you to accept the cookies our websites use as they help us to improve the user experience for you and many others.

We recommend you allow the cookies set by our websites as they help us to provide a better service. If you do not want to receive cookies from our websites, select the cookie settings under the privacy settings in your browser options, add our domain/s to the list of websites you do not want accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored. You can find more information on how to delete and control cookies at www.allaboutcookies.org.
If you set your browser to refuse cookies, please be aware that there may be impact upon functionality and you may not be able to use all our online services.

February 2021